Receiving a bill from us
If we have a mobile phone number for you, we’ll send you an SMS with a secure link for you to be able to download a copy of your invoice. To access the invoice you’ll be prompted to enter the postcode that was part of your address on the request form.
If we don’t have a mobile phone number for you, we’ll send the invoice via post.
You can change your preferences for how you receive your invoice at any time, or get help with your invoice, by calling our Accounts team on 1800 350 046 during business hours.
Pay your account
You can pay your account online with your Visa or MasterCard using our secure internet payment system BPOINT.
This will open a new window in your browser to facilitate security of payment directly to us. If you are having difficulty loading this payment page please ensure that your security settings are adjusted to allow pop-ups.
Contact your participating bank, credit union or building society to make your payment directly from your bank account. When prompted, simply enter the Biller Code and the reference number, which appears on the front of the payment slip.
In the event of the account being in default and being referred to an external party for collection, the patient shall be liable for costs arising from default including legal demand letters.
To pay via credit card over the phone, please contact our Accounts Department on 1800 350 046.
Visit any Australia Post Office with your invoice (paper or digital). The staff will scan the barcode appearing on your invoice to facilitate your payment over the counter.
